- Strategy to create a successful customer journey . Developing a systematic plan to approach the right data and resources, and creating a foundation for a fully online organization, including required Departments that met the agency's needs.
- Led a website project, research and planning to launch and maintenance.
- Initiation Optimization (SEO) and social media marketing.
- Collaborated cross-functional teams ,which led to a 30% increase in team working within the first month. conducted market research and software development plan to identify customer needs and preferences, which informed the development of new products and services. optimize campaigns and improve ROI.
- Additionally, improved internal processes by creating and implementing a new project management system and documentation that streamlined workflow and increased efficiency.